Refund Policy
At Urban Basket, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. This Refund Policy explains how you can request refunds, returns, or exchanges for products purchased on our website, https://urban-basket.com.
Returns
You can return most items within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Some products, such as perishable goods, personal care items, and gift cards, are not eligible for return.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable, and the customer is responsible for return shipping fees unless the item was defective or damaged upon arrival.
Exchanges
If you received a defective or damaged item, we offer exchanges at no additional cost. Please contact our customer service team within 7 days of receiving the product to arrange an exchange.
Non-Returnable Items
Certain items are not eligible for return or refund, including:
- Perishable goods (e.g., food items)
- Personal care products (e.g., cosmetics)
- Gift cards
Contact Us
If you have any questions or need assistance with your return, refund, or exchange, please reach out to us at support@urban-basket.com.